If you own a Windows 10 computer, there is a chance you may encounter a situation in which the icons on the taskbar and the Start button will not respond to mouse clicks. I have a fix (for now at least) for the problem on my Windows 10 Problems and Irritations page. Feel free to share this fix. At this point we don’t know what causes the problem, but it seems to be pretty common.
If anyone contacts you by phone or e-mail wanting to remove a virus they have detected from their office, hang up or delete the e-mail. It is a scam. More information on the phone calls and e-mail page.
If you own a newish (in the last year or so) Windows 7 Toshiba computer, you are at risk of rendering your computer unable to boot. Toshiba is releasing a BIOS flash that sets the computer to run Windows 8/8.1/10 and is incompatible with Windows 7. When the computer tries to boot (start up) after the flash, your computer will give an error message telling you that you need to insert “bootable media” and reboot. DO NOT install any updates from Toshiba until they get this problem resolved. If you call for help, you will be charged $99 by Toshiba to help you fix the problem. As far as I know it is ONLY a problem with Toshiba computers sold since the release of Windows 8 that are now running Windows 7.
My primary goal is to teach my clients how to use the software they already own on their own computers. I enjoy teaching people to make the best use of their computers and software. Since every computer is different, I do my tutoring in my clients’ homes (in the Emporia, KS, area) rather than having them come to my workplace.
My secondary goal is to encourage safe computing practices that will lead to trouble-free computer use.
Alert for Mac OS(x) users (September 9, 2014):
Click HERE to find out information about some ransomware that has started showing up for Mac users. It isn’t an old problem, but it has reared its ugly head again.
Important Update on Viruses and Malware
Please check out my recommendations at the Running as a User in Windows XP page. Windows XP is no longer safe to run as an administrative user, and so it is important to make these changes or upgrade to Windows 7 or 8.
Windows 7 note:
Windows 7 will soon be unavailable on new computers. If you are planning to replace a Windows XP machine, you will need to do it as soon as possible if you want Windows 7.
I recently bought a Windows 8 computer, and I’m learning to navigate the shortcuts to make it comfortable for me. There are instructions for getting up and running Windows 8 HERE, and of course, I’ll be glad to get it going for you. As much as I hate to admit it, I’m getting used to the interface and actually like some of the features. If you want to talk to me about what to buy (in the Emporia, KS area), give me a call.
Applications and Tasks Tutored
- Microsoft Office Applications
- Other word processors
- Microsoft Publisher, all versions
- FrontPage web development software
- Dreamweaver web development software
- Microsoft Internet Explorer
- Microsoft Outlook
- Google Chrome
- Windows Live Mail
- ftp clients
- Posting sales to Ebay
- Creating e-mail advertising
- Creating business cards or greeting cards
- Creating professional documents
- Creating and posting websites and webpages
- Simple image editing using your software or free software
I am also available for consultation concerning new computer purchases and setup, hardware or software troubleshooting, and virus removal. Only rarely do I do hardware repairs; I generally recommend others for that type of work.
A virus is a small computer program designed to create damage on other computers. It is usually distributed by e-mail these days, but can be gotten from other sources as well. There is additional information in the Virus Info link at the top of the page.
Recently, the most serious problems have been caused by “malware” or spyware. These are little programs that are run on your computer without your knowledge. They can be as harmless as directing advertising that complements your browsing or as serious as logging your keystrokes and stealing passwords for bank accounts. Some of these are as damaging and annoying as the viruses.
Computers can be invaded by outsiders who are “hacking” into computers that are online. Check the security link at the top of the page for ways to avoid having your computer invaded and attacked.